Return and Refund Policy

A) Damaged items, other than the ordered item, or in poor condition

Products that are returned damaged, other types of items, or in poor condition, will not be taken into account for a refund. On behalf of Paw Paw Boutique, the product will be sent to the customer’s address ensuring that the purchase is fully insured and under the shipping conditions of the United States postal mail.

b) Refund for dissatisfaction of the article or other reasons:

If for any reason, the customer is not completely satisfied with the purchase of the item, or simply changes their mind upon receiving their order, they may exercise the right to withdraw the item within a maximum period of 3 business days from the date of receipt of the order. commodity. We will refund the amount of your purchase in the same way you made the purchase, card, transfer, excluding shipping costs. All this once we have received the article in its original edition and check its conformity and good condition. To resolve this issue, you must send an email to [email protected], detailing the reason for the return, your personal information, telephone number and tracking number. Once we receive this email, we will inform you how to make the return.

If the consumer requests the exchange, but intends to obtain a product of greater value, he or she must pay the excess value and shipping costs.

Return requests for product exchanges will also be subject to the availability of the intended product.

In any case, our company reserves the right to make product changes, once the analysis of the general state of the product and the conditions and circumstances of each particular case have been carried out, which will be informed to the applicant in the response issued.

Exchanges can only be made for products with a value equal to or less than the original and the difference, if applicable, will be given in a coupon for a new purchase. If there is no availability for the exchange, the value of the product(s) will be delivered in a coupon for a new purchase which will be valid for a period of 30 calendar days following its issuance.

In those events in which the product for different reasons has arrived to the customer incomplete or with breakdowns that affect the normal state of the product, the customer must make the claim in the terms of this section, but must also send a video of the state in which it arrived. the product as evidence or proof for evaluation by the company. For this purpose, it is necessary that before opening the packaging of the courier company, the client makes the recording so that the evidence is complete and does not give rise to doubts.

Returns of items that are noticeably used, scratched, dirty, broken, or stained will not be accepted.